Policy · Last updated Nov 13, 2026
Refunds and corrections
Each service has one written guarantee. If we miss it, you get the credit, the replacement or the fix it names. We never guarantee rankings, traffic, replies, meetings, sales or return on ad spend.
The guarantee of each service
- SEO programs: The agreed work gets done each month, and you see the leads and sales that search brought.
- Link building: You pay only for live links. If a link is removed within 90 days, we replace it free.
- SEO audits: Delivered on the agreed date, or you get a 20% credit.
- Ads audits: Delivered on the agreed date, or you get a 20% credit.
- Ads management: The agreed tasks get done every week and the report arrives on time. Cancel after the minimum term with 30 days’ notice.
- Lead lists: Every contact matches your criteria or we replace it. Bounces over 5% of a batch are replaced free within 14 days.
- Cold email outreach: We launch on the agreed date. Contacts, sends, replies and positive replies are reported as four separate numbers.
Corrections
If the work does not match the agreed scope, tell us. We fix it at no charge. Work outside the agreed scope is quoted first.
Payment terms
- Orders under $1,000: paid in full before work starts.
- Monthly plans: billed in advance, at the start of each month.
How to ask
Email [email protected] with your order and what went wrong. A person replies within one working day.